We were unfortunate to move into a house that has a Scottish Power "smart" gas meter. We've been in the house 28 days and have had no end of issues with it. We cannot access the emergency on there if we need to. Once webl eventually got a baroda to top it up with, after waiting nearly 3 weeks, every time we have to re-enable the gas supply to the house the meter does so, for about 2 mins then disarms itself. We have to repeat this process about a dozen times to get the gas to stay on. We have never been able to access our qccounr online or on their app. Every time we call them we are on the phone for over an hour on hold and the issue is rarely solved. I rang them today infact and had the same thing. Was on hold for 52 mins. Then got through to a guy who was trying to help. His manager said that because we have a gas supply to the house, which we didn't, they wouldn't send an engineer to look and fix the error with this meter, Evidently they said we would have an emergency engineer appointment before Christmas because of the same issue, we are still waiting. Not only are you in hold literally all day, the line just goes dead after about 2 hours and you have to go through the whole thing again. Honestly I think I've called them nearly 30 times since we moved in and each time nothing has been done. It's an absolute joke. I would recommend that anyone who is thinking of joining this company seriously reconsider. We are leaving as soon as the switch has been done and will not ever be using them again. If I could give them a 0* review I would. Disgraceful company, should be ashamed.
8 months ago
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Scottish Power has a 1.1 average rating from 840 reviews

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