Avoid this energy company. I lived at a flat with a faulty meter and have spent countless hours sending emails, on the phone, taking overnight meter reads etc just to try and get a correct bill. It took them several months just to set up my account and they had the rates the wrong way around. They are trying to bill all my usage on only the day rate on a split tariff. No one in customer service communicates, no one follows anything up. I complained to the Ombudsman and they told Scottish Power what they should do to resolve the situation about 9 months ago and I'm still waiting for them to take action. Now being hassled again with automated, estimated bills. They have caused me so much stress and wasted my time during a pandemic when things were bad enough. I moved out 3 months ago and I am still waiting for them to work out my final bill accurately after over a year of stress. Absolutely incapable of providing power to people and billing them correctly. Also they will happily get debt collectors to hound you for estimated, made-up bills. Worst customer service I have ever had and wish I had never had to deal with them. They couldn't even spell my name right on my account, a bad joke.
8 months ago
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Scottish Power has a 1.1 average rating from 841 reviews

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