Scottish Power without a shadow of a doubt is the worst company I have ever had to deal with. I have been trying to resolve issues with my gas and electricity since May 2021 (its now Feb 2022) and I am still without the correct details for my gas and electricity. Their customer service team just put you on hold for so long you have to hang up Their team over email never respond to all your questions in 1 go so I have been going back and forth for months ...and still now different people tell me different things. I have been paying electricity since the summer of 2021 and now they tell me they have no record of my details!!! I have also at the same time been trying to connect my gas since I moved in and finally when they link my metre to my account they send letters saying if I dont pay they will send bailiffs when I have just spent the last 8 months trying to pay! I asked for payment plans which they said i could set up but then made it so hard to set up, in fact impossible to set up i have had to put a years worth of gas bills on my credit card as i couldnt cancel the bailiffs They should not be allowed to be in business. I have wasted hours of my life and there have been tears of frustration. I am still no nearer to having anything sorted What ever you do DONT GO WITH SCOTTISH POWER.
1 year ago
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Scottish Power has a 1.1 average rating from 984 reviews

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Alice, Customer Support

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