Absolutely abysmal service! Our tenants changed to Scottish Power a few years ago They moved out Jan 3rd so we opened an account with Scottish Power. Tenant informed us that the 'smart meter' had stopped communicating with SP a few months earlier. (SP have confirmed this, waiting for recommisioning) We gave opening manual read. Tenant gave final read we all read meters together. For our first bill SP have used a reading from when the smart meter was still communicating with them and not our manual opening read! A difference of 405 units. They have used the manual reading to close our tenant's account though! Property unoccupied from day of taking over and on the market. Nothing switched on apart from the boiler (gas not with SP thankfully). They are charging £142. We have taken readings every single week since, units used, 2 per week! Have had no more bills just demands for the first one (January) called them 9 times, told different things each time, emailed 4 times and have not been able to get on live chat. Either a bot or specific questions only being delt with. I am chasing my tail. Passed from pillar to post. What is so difficult for them, not to be capable of issuing a correct bill when so many readings are been given? All readings photographed too for evidence. Never known a company to be so unhelpful or incompetent. Customer service will not put you through to the relevant department just keep you on hold whilst they supposedly speak with them. The emails are always delt with by different people so, inconsistent email trail. Avoid!
6 months ago
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Scottish Power has a 1.1 average rating from 837 reviews

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