AWFUL, AWFUL, AWFUL. Our issue is still ongoing with them from nearly 2 years ago. Taken to the ombudsmen who resolved completely in our favour and told them they needed to back date and change our tariff and were told to send a letter of apology and an additional £100 added to our account. Resolved with ombudsmen finalised with SP ombudsmen team two weeks ago and options of fair and different direct debit amounts available sent in a letter of apology and told to get in touch with our choice. Telephoned customer services who could not set up a simple direct debit and told me that if i was to do a direct debit would need to go onto a much higher tariff!!!! I have emailed the ombudsmen team at SP asking what is going on, yet no reply at this time. However have now been recieving daily phone calls from the collections team demanding payment. They state that the minute the compliant is resolved they will be chasing! Please do not even consider this company, and if you are unfortuante enough to move into a house where they are the current supplier then get rid ASAP.