the most thuggish organisation I have ever seen, no decent person can call them a company. I would never have thought in my life that I would come across such a thieving and incompetent company in the UK (I myself come from a post-communist sh*it*hole, but even there the worst company has better customer service and is more decent). For over half a year they have not been able to answer emails, phone calls, they have a chat room which is always off (which is operated by an external company from India, whose consultants do not know that there is a division into night and day tariffs), the only thing they can do is to charge amounts out of nowhere and without any basis. When I miraculously managed to make an appointment to speak to a consultant, the conversation was so infantile that it was a waste of time (texts like "maybe you wash a lot of clothes and that is why you have a large bill"? - ridiculous - the electricity bill in summer was three times higher than in winter with the heaters on!!!!). The only thing they can do quickly is threaten bailiffs and court costs. I will get away from them as soon as possible. I would not wish even my greatest enemy to have a tariff with them. I have paid all my arrears to them, but I am more than sure that a collection agency will come from these thugs, because they are such losers that they are not even able to check what is in their system. And yet they accuse me that it is my fault.