Scottish Power are a disgrace. We got behind in our payments, we called the Customer service department to change the tariff so as to pay off the debt. Even though we were told it was changed, days after they ignored this and put us on a pay as you go scheme, then they told us the direct debit was refused by the bank as our bank account was closed. Of course we called the bank and they said Scottish Power hadn't even applied for a direct debit. Even with all this information then refused to put us back onto the tariff. I have spent over 10 days sometimes 3 times a day trying to talk to them. They always say it is my fault even though we made the arrangement before the changed us over. They will not let us speak to anyone [manager]. As that is not their policy. They gave me different phone numbers that don't exist. They transferred me to departments to talk to people and I was cut off after 40 minutes. It is an absolute disgrace. As soon as we pay up we will leave I recommend that everyone does this. Don't go with Scottish Power.