My sister died in March 2022 and as executor of her estate I had to notify Scottish Power of her death and to change the bills in to her teenage son's account. Despite this conversation Scottish Power started sending letters to my grieving nephew threatening to cut off his supply unless the bills in my deceased sister's name were paid. After several attempts I finally got through to Scottish Power again to go through the switch over to the new name for the second time and arrange a payment plan for outstanding arrears due to my sister spending the last months of her life in a hospice, but yet again the threatening letters to cut off the supply continued. Tired of their behaviour I called Scottish Power once more and I was assured that everything was now in order, yet days later Scottish Power phoned and bullied my nephew into paying £600 without an explanation, which due to his young age and inexperience he paid despite barely having enough money to last him and his brother the rest of the month. I phoned them once more to highlight this unforgivable error and Scottish Power returned the funds assuring me the matter was now resolved. So you can imagine my anger and utter disgust when I discovered three months later that Scottish power had not been debiting my nephew's bank account, but instead had elected to take the funds from my grieving elderly mother's bank account instead, without advising her. I called Scottish once more totally gobsmacked at their incompetence. After waiting for 2 hours online they eventually picked up and reimbursed the difference without an apology and finally set up the correct payment details in my nephew's name albeit we soon realised that they had done so without adding the surplus payment plan we organised for the outstanding amount owed. To top it all off, Scottish power then sent a letter addressed to my deceased sister saying. "We are sorry to see you are leaving us". Suffice to say that from the ratings on this website it is plainly obvious that you should never use Scottish Power.They have no customer support service and obviously no heart. I have never experienced anything like it in all my life. Avoid them at all cost.