WARNING Scottish Power can open a direct debit from you bank account and STEAL money from you and then not refund it EVEN once their non existant customer service team realise that they have not supplied any energy to you. Worst customer service I have encountered in any company I have ever had to deal with. I had an account with them which I closed In 2021 when I switched to Eon. A few months later they reopened my account and started taking direct debits from me despite me having an account with Eon. So for the past 4/5 months I've been paying two bills, one with Eon for my electricity and another one to Scottish Power for their imaginary supply to me. They have even been happily taking the energy rebate from the government despite not supplying any electricity to my flat. They make it so difficult to speak to anyone to fix this so I've spent months trying unsuccessful to get them to close the account and refund me. In the end i managed to get them to listen to me via twitter in January now end of March they finnaly are closing my account but they wont refund the direct debits taken from me because they don't know how to. Its literally crazy that a company this big can make a huge mistake, take money illegally from me and the government but can't give it back because their "system" is not capable of issuing refunds. They literally stole money from me and the government.