I have been attempting to close the account of my deceased son since June 2022, they can manage to send the final bill of what they actually owe to my address but supposedly the cheque was sent to the deceased address in August 2022, ombudsman become involved and found in my favour in December ordered the immediate payment of credit plus compensation and an apology.. February 2023 I still had not recieved and cheque, in a call to them I was informed that no correspondence had been sent since the apology email, and would send the payment.. march still no payment I was informed then that I can recieve the credit through bank transfer and to wait 14 days for an email to ask for my bank details. Today 26/4/23 I called them as no email recieved to be told the payment was sent to the account on record which was closed in June 2022, called the bank they can attempt to trace the payment with the faster payment Id, contacted Scottish power no such number is attached to the account they have not recieved the payment back therefore it is the banks problem to sort... sorry but all transactions have a reference number so therefore the payment was never sent.. The transaction was also not the full amount on the account nor included the compensation they was ordered to pay.. Currently back with ombudsman and I will take this to small claims court if necessary Scottish power are keeping the money of a 19 year old who passed away from epilepsy and earning the interest from it