I close my account with Scottish Power back in September 2022 due to a house move. During this stressful time and after waiting for an hour on hold, I was told my account couldn’t be closed (by a girl who was laughing at my distress) due to their technology not working. I asked for a call back. No one called. I then had to call again, make my final payment and the account was closed. This was confirmed in an email. Seven months later, and I am receiving threatening emails and letters saying I still owe them money. They have told me there was a ‘system error’ and as a result I need to pay otherwise I will incur fees and possible ‘debt collectors’ chasing me. I have made a complaint. They have simply repeated the above and closed the complaint. I am now going to the Ombudsman because quite frankly, Scottish Power are a greedy, rude, fear-mongering company who do not care nor listen to their customers. There is no apology in anything they’ve done and they just think I’m going to hand over further money to them 7 months after hearing nothing from them! Please avoid as during this cost of living crisis, they are chasing people to get more money out of them! Truly immoral!