Incompetence to the nth degree. Setting up a dual fuel account took over 4 months. Once up and running billed me incorrectly. A year down the line tried to bill me over 2k for one month. They then blamed me, and all hell broke loose. Thanks god I had a trail of emails and pictures of my gas and electric meters going back over a year. I don't normally write these, but if I can save even one person from their utter bull **** it is worth me taking my time. They were fined over 18 million a few years back for poor customer service. I think it should be an annual fine given back to their long suffering customers. Worst compay I've ever had the misfortune to cross paths with.