If there was NO STAR RATING that is how I would rate Scottish Power Boiler Cover. T&C state the policy gives you a Boiler Service, it seems you do not get this until the end of the contract.when you make a claim, the engineer doesn't turn up. You are paying money for a service that NP doesn't provide. This should really be looked at by the FCA. I should have had a engineer visit today between 8-1pm. I have taken a day off work, the visit was booked weeks in advance. At 11.50am I phoned to confirm the engineer was coming. At 2pm I called again, I waited 20 mins on the queuing system. I was advised, the engineer would call me. At 2.30 Morgan called me, to say the engineer had gone home ill. I would be given as a gesture of good will £20!!!! and would need to rebook the engineer for another time. At my expense of taking another day off work. I WOULD NEVER RECOMMEND HAVING BOILER COVER WITH SCOTTISH POWER.