Didn't want to even give them one star. Moved house to a property where Scottish Power was the supplier. They put me a on a standard tariff. I called to get quotes for new tariff and had my annual usage figures for gas and electric from my previous home, which was a bigger house. They wouldn't give me a quote on my actual usage previously because I was already an account holder with them and this meant the had to use the usage figures given by the 'Regulator'. This would have meant a significant price increase for me, even though I knew my usage was much less in a bigger house. The girl just could seem to understand that I didn't want to start off with a much higher D/D. Part of the reason for moving house was to save cost. I understand she couldn't change the rules but it was just futile of her to keep repeating the same line ad-verbatim. I asked to speak to a supervisor or manager. She said none was available. I'm leaving Scottish Power and moving to EDF.