Scottish Power does not have an effective customer services policy in place. I have spent two days trying to contact them as my tariff is about to expire. I phoned and held on for 30 minutes listening to music (I do own a radio!) and the web chat that I was directed to was unavailable. To add insult to injury the 0800 the website flagged up was 'not yet in place'. Aargh - very frustrating. I am switching suppliers. Amazingly, Igloo Energy answered my call on the first ring! Wow! PS Can I 'award' Scottish Power zero stars!
6 years ago
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