Following email to CEO on 5 November finally got a response from an Executive Team Support member on 4 December. Not happy with response and emailed back, as a reply on email sent to me, on 5 December. Despite other emails sent to them by other support staff, nothing heard until yesterday when I was informed that my email (on an instant reply basis!) had not been received and case had been 'closed'. Have requested urgent response from CEO and CHAIRMAN, and still no response. Do they just not care or is the business in deep trouble? Have posted 1 star but that is being generous.