Surprised to see so many negative feedback accounts. Was withthe company a little over a year. Call waiting times could be improved but always dealt with enquiry first time and sent an engineer to my address free (I recieved a goodwill cheque to cover it!) as my electricity was coming in over £3500 annually- turns out boiler fault. Now on an affordable plan. Great resolve with complaints.
Advice for other people using this company. Take peoples names when speaking to them. It makes them accountable.
6 years ago
Scottish Power has a
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