Dreadful response to my request to close my mother's account. I was kept on hold for half an hour, spent a further five minutes answering security questions all correctly. Then Sophie the call handler refused to listen to me as I was not the account holder. I pointed out that I had POA, my mother was in a residential home, the house completed tomorrow. Data protection would not alow her to proceed. 3 other Utilities managed to help me with their services today but Scottish Power effectively told me they did not care about an elderly lady who needs support.
6 years ago
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