For the sake of your own sanity, avoid this company like the plague. I was due to move house and advised them of this 7 days in advance. When the sale fell through, I phoned them immediately to let them know. 3 weeks, 6 phone calls and innumerable broken promises later, I`m still being charged for 2 properties. As a conservative estimate, I`ve spent between 4 and 5 hours on the phone trying to resolve this.Their "customer service" is appalling-I was advised by one person that the situation was "my own fault" and they had "only done what you told us to do". When I pointed out that they hadn`t cancelled the unwanted account as I asked,he replied "Well,we`ve only got your word for that!"