If you are fan of Deacon Blue then Scottish Power is the one for you, as you will hear them many times whilst waiting to get through on the phone. My own experiences being 30-40 minutes each time. Despite calls and e-mails my particular query and action requested was far from successful. After several weeks took the sensible option and changed supplier. Also much cheaper than SP. If want to retain your sanity, stay away. However if you like Deacon Blue, sign up. You”ll here your favourite music but probably end up too mad to appreciate what you are listening to.