Absolutely terrible service!! The previous owners of our house were with SP, we changed providers and SP tried to charge us £250 for the switch over period - when the house was left empty during this time! We disputed the claim and it is still ongoing 5 months later, they send payment reminders completely unaware of the current dispute which should HOLD the payment until further notice. When you try and call SP it's a big waste of time, I have called 3 times over the past 2 days, each time lasting 1.5 hours. On the last call I requested a call back, I was quoted by an automated service between 1 and 1.5 hours, an automated service called me back after 2 hours! and I still remain on hold with more than enough time to write this review! Absolutely shocking service!!! Would NOT recommend!