Horrible Horrible customer service ..waited over a year for a new meter that never came , 3 engineers came out and each one said they had the wrong type of meter and couldn't fit ??? Several complaints later and still no meter paid hundreds of pounds in credit for gas while waiting for the meter .. customer services were incredible rude and denied knowing about the complaint that had been logged several times and escalated. They then said because there was a complaint in place nobody could speak to us ???? Ended up telling them to shove it and changed companies with no regrets ... avoid ,avoid avoid