Absolute rubbish company. I swapped from E.O.N. Paying £132 a month, always in credit by the beginning of winter. An incompetent (as I now know) rep, told me it would be £112 a month. I verbally gave him my name AND spelt it. AUSTIN. I gave them my bank details, checking with them it was correct. I downloaded their app. Then, got email after email saying my bank had refused payment! I made manual payments. After a horrendously long phone call, I managed to get them to understand that my name was AUSTIN, not f****** OSTIN, and perhaps if they used my correct surname for my bank they could quite well get paid! Success. However, I was advised I would need to pay £148 a month. Also, App now fails to provide the ability to submit meter readings. Now, middle of September, I’m £48 in debit, not the hundred or so I would be in credit with E.O,N. roll on March, I’m going straight back to EON. Scottish Power, rubbish for price, help and app.