First of all they shouldn't even get 1 star ! They don't answer their phones just kept on an ongoing loop of we will answer your call shortly numerous times for longer than 45 minutes each time. They don't send emails you have requested, they don't call you back even though they have booked it in with you. Bills are incorrect and then seem to never get fixed. Also giving information to people who are no longer on the account pretty sure that is illegal and has something to do with data protection. They are utterly useless I would suggest no one uses them thier customer service is shocking. The worst company I have ever used and will NEVER use them again......that's if I can ever get a hold of them to cancel my account.