Avoid this company! They are so slow at doing anything and they just lie to make you think they are sorting out the problem. 5 months I have been asking for my meter to be registered correctly on the national database. How hard can it be???? I spoke to 6 different people and received 6 different answers. I've been lied to, placed on hold for no one to return, one person wouldn't stop talking and i couldn't get a word in edge ways. One phone call lasted 2 hrs. The most painful 2 hrs of my life. And my problem is still not sorted. Without shadow of a doubt, Scottish power is the worst company I have ever dealt with.