On the whole I can say I have never been in receipt of such a poor customer service experience. You may laugh at this but I have been trying to resolve a complaint from last year, YES last year. I have had numerous phone calls to explain quite a simple situation and still months later we are no where near a conclusion. I have upgraded my complaint to the customer complaints department, who have LOST my scanned in documents. These documents were to prove that I wasn't using the fuel that they accused me of ! I have been bombarded with streams and streams of bills through my letterbox ( yes my address) not the address they claim I owe money for. I am at my wits end and feel tat the only option now is to escalate further. Please I urge you do not chose Scottish Power, you will regret it.