My wife and I are in our 70s, and signed up with you because you were (supposedly), the cheapest supplier, and because of limited income felt that it was the best option. However despite meter readings being forwarded, you've increased my 'GUARANTEED' bill for 15 month's from £123 -- too £392. I find this totally unacceptable. After speaking with 'JAMES', I'm still no further clear on how you can change a Guaranteed agreement.
5 years ago
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