Customer Service is disgraceful, even after complaint escalation ! I have never had the misfortune to deal with such an inadequate customer service department. In this current climate this company are sending me demands for electricity useage in a property I do not live in. I have send proof of tenancy agreements and they still persist in chasing me for various amounts. I have referered this matter to their own complaints department, who could not sort the problem out and kept on losing ALL the information I sent. I have now referred this matter to the Ombudsman who can hopefully resolve a very simple matter. It must be costing Scottish Power a fortune to reclaim such a nominal amount which I don't even owe. Please try to use a reputable energy provider. Steer clear of this company if you want a good credit rating, as Scottish power and its inadequacies will put you in a dangerous position !!!