Scottish Power billing system knows my correct meter readings yet I've been undercharged on direct debits. I have a huge amount outstanding now. They have the most Rubbish system. The online system knows my correct meter readings but I have to press the submit button and change the direct debit amount manually each month. Unbelievable !!!
Wake up Scottish Power. Start proving a better customer experience. We don't have time to be billing ourselves on your behalf.
5 years ago
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