Absolutely diabolical company. Ripped off a vulnerable pensioner 89 years old by closing down his current account (by accident!), keeping the £432 in that account, that was due to end. Opening another account without his permission then sending demands for 12 months payment of over £1200.00. An absolute disgrace of a company! 3 months complaining, letters, emails only to be fobbed off, ignored then sending out more demands for payments for a fictitious account. The stress they have placed on a couple of pensioners in their late 80’s, forcing them to pay bills they have not used. They ought to be struck off from trading..