Worst customer service I have EVER experience in my life!! I bought a house in March and have been fighting with them every since. First they couldnt change my name on the account, then 2 months later managed to actually create me an account but still havent managed to get my full name correct on there. Then a payment I made on the first account cant be moved to my new account because they keep asking for proof of payment via email and every time I have a different person come back to me telling me I need to attach proof of payment. So they never seem to be able to receive my attachments and never say how else I can provide the proof! I have received a number of Payment Due notices and yet I have actually paid the bill, but they cannot sort anything out with their emails to receive my attachments. I am 8 and a half month pregnant which I have told them I do not need to be dealing with this. I have lost count of the number of times i have called them to try get this sorted and the number of emails and chat sessions I have had! I cannot wait to never have to use their service ever again!