Shambles... they installed smart meters on march 2020. Couldn't installed the display panel. Couldnt get one out bcuz of covid. Fair enough. But on 16th July in one day according the the daily usage of dual fuel. As I could look on my phone. I used wait for it.. no-one at home as we are working.. £211. In that 1 day.!!! They are trying to sort it out... 3 weeks later and I've had to call. Also bcuz of that amount re-calculated my monthly amount to 150. U changed to read a lower amount had an email to confirm the direct debit had changed. But still took the 150.00 out . Unbelievable... I could go on but hopefully you got the jist of it. Dont change to them...