I had a very bad experience. As soon as I placed my order (with expedited shipping and processing included) I was informed the tartan I ordered was not available. I was concerned as this was a Christmas gift. I never could get a clear answer if the fabric would be available on time (always asked for 2 days to get back with me). I asked for assistance in choosing other fabrics, and received no help with that. I cancelled the order and was then told the fabric was available and I would have to pay for it, no matter if I cancelled or not. I continued to ask for a refund and cancellation and they shipped it to me anyway. Worse yet, it had a bad industrial smell to the fabric once received and did not fit. I'm now stuck with an item I did not want and they are refusing a return. Terrible experience, I would never order from this company again.