I ordered several items 11 days before an even I need them for, paying for them via Paypal. I did not receive any notification from Scottish Kilt Shop about my order directly, but had to email customer service (after I couldn't get through on the phone) only to discover that my shipment - for which I paid 60 dollars for shipping for!!! - would not arrive until two days after my event. I eventually talked them into expediting the package, which finally arrived the night before my event, after I already spent much extra time and money to find a local shop from which t rent from. I haven't even opened the package - I'm simply going to send it back.