I ordered led bulbs which were shown in their Sales Catalogue, presale £24.95, sale price £5.95. The item was sold as a pack of 4. I ordered 3 packs( total price £17.85 for 12 bulbs). When the parcel arrived there were 3 led bulbs! I immediately sent an email to their Customer Services address asking for an explanation. I have not received any reply from Scott’s despite sending a second email 2 weeks later. Like other complainants I did not bother telephoning since their response time is always very long or not at all. This is not the first time I have experienced poor service from them. They are not a reliable organisation and should be avoided.