I placed an online order on 6/12/2023 and received no acknowledgement however they charged my card within 30 secs of placing the order. I followed up with 3 messages on their web site that they claim to answer in 48 hours and have yet to receive any response. I then phoned them which they charge 7p/min for and had one useless Agent that did anything but help. I then tried again this time they advised (after another 20 mins at my cost) they had received the order but it was not processed correctly in their system and delivery would be February (no good for Christmas 2023) - I cancelled the order and still await my refund and the confirming email - another empty promise. This was an excellent Company that I have used many times in the past but I feel that they have ruined what was a trusted business. I intend to follow this up as they owe me < £350 which they appear in no hurry to refund or indeed acknowledge the cancellation. As it stands I have no idea what is happening and fear this may need to be escalated before I see my money returned.