We regularly shop at Scotts and bought a lovely backpack in the summer. The zip however didn't have a stopper at the end, so the zip fell off and was lost. It may have been a fake bag for the quality to have been so poor, it couldn’t have passed a quality inspection. We couldn't fix this and as it had only been used of a couple of days, we arranged to send it back to Scotts. This was over four months ago now and they seem absolutely incapable of sorting a return or a refund. They can't find the bag but look every couple of weeks for it in their warehouse. What a shower they must be, certainly don’t consider the customer or how valued it makes us feel to be without the bag all this time when they have my sons hard earned cash and I’ve wasted hours emailing them backwards and forward. Such a hopeless company that doesn’t care one jot about their loyal customers; I certainly won’t be back again there ever again.