“Horrendous to deal with, sent me damaged trainers around 10 days ago,no invoice or returns label, webchat and portal doesn’t recognise my order, no contact numbers and frasers group does not answer calls,Spent hours trying to contact including email which I had a reply to 5 days ago after sending all images of faults, told they were sorry will sort it but supply more images which I did ..5 days later still no reply ! Opened dispute with bank now, spent thousands over the years..do not I repeat do not buy online from this company..you will regret it if you have an issue and there’s many others who’ve had a similar issue ! Angry customer !!!”
“I bought a pair of shoes in store and tried to return them a few days letter. There was nothing wrong with the shoes and I decided to return them due to a change of mind. Upon trying to return them at the same store I was told by a member of staff and then the manager of the store that they don't provide refunds. Alternatively, they only offer a credit note or exchange. This was not explained to me when purchasing the shoes otherwise I would not have bought them. I then asked for a telephone number of Customer Services only to be told that they don't have one!!! I found an email address online for them and sent them an email explaining my customer experience. Once again I was told a refund was not an option. I then asked for the complaints procedure only to be told they don't have one and I must speak with the store manager!! £140 down the drain...absolutely disgraceful and I will never shop there again.”
“Terrible customer service, bought Armani and logo fell off after one wash, all emails and claims through PayPal ignored, so disappointed have bought from for years but never again.”
“Lost seventy quid, never again. Courier delivered the item to a different address and I was unable to recover it. The seller refused a refund as the courier marked the item as delivered. Lost seventy quid, will never use this website again.”
“Bought some adidas spezial trainers blue with the orange ticks.
One show was perfect and the other was picked off a shelf near sunlight because it was seriously faded
Shockingly poor.”
“Simply woeful from start to finish.
Ordered a pair of trainers and selected guaranteed next day delivery which would be in place if ordered by 6pm on the day. Order was submitted and money debited my account on 5:17pm.
No sight of goods the following day, and when I raised this with them I was told to be patient and allow for more time, as well as being told my order was placed after 6pm hence the delay.
When provided with all necessary evidence to show otherwise, I was given an apology for "misinformation", but to expect the delivery soon. This was of no use as I was out of the country hence the expedited delivery selection. My delivery was however refunded.
Parcel turned up via DPD 2 working days after my order (again, defeating the point of guaranteed next day delivery) and none of my information was passed on to DPD to arrange for an alternative delivery time or an alternative storage address. This was then returned to Scotts.
I contacted them for redelivery on 17th January 2022 to be told that it wasn't delivered as it wasn't in stock. This was evidently not true as I had a failed delivery slip.
Only upon pressing the matter further was it then disclosed to me that my order had been cancelled, and my money reimbursed to my account. This was never intimated to me in writing, and only came to light upon my persistence in trying to ascertain what had taken place. The refund was processed (allegedly) on 16th January 2022, and that I should allow for 3-5 working days.
We are now approaching the 7th working day and no sight of repayment. Having chased again I have been told that it was not processed correctly at the time. This has apparently been processed now, but now leaves me with a further 3-5 working day wait. It begs the question, what would have happened had I not followed this up.
The lack of cohesion is startling, and the empty pre rehearsed answers/apologies do not invoke much belief that there is any great interest in trying to sort out rather simple issues. Quite often people simply want an apology and a clear answer as to what has gone wrong, rather being spun a yarn. Personally speaking I put this down to sheer incompetence, but this is more telling of the company as a whole and their training of staff rather than individual employees.”
“Order item from Scotts Joggers and after 3 wears the nike emblem came off. £80 Joggers and name that you pay for comes off. Contacted customer service they ignored me raised a compliant told different actions by their representatives all differ from each other. Item not fit for purpose poor quality and bought same item as a replacement from competitors store better item. They are still arguing and changing opinion on what I should do challenged payment Save yourself the hassle time and money shop elsewhere”
“I recently wanted to purchase a pair of trainers in your manchester arndale store no customer service in this store whats so ever they tried telling me they didn’t have the pacific trainer in stock or in the size I was after but the display one was the size so I asked again if I could purchase this one it’s like it was too much trouble I was actually getting annoyed by this point as the staff even the manager who’s face was like thunder it was like it was too much trouble will never shop here again rude staff and don’t have a clue about stock let alone customer service. I work in retail myself I’d be appalled at my staff if they were like this .”
“Scotts have clothes for sale on their website but when you order them they issue a refund saying order cancelled. When I emailed them back they said item was no longer in stock . I re-ordered it as received a further email saying item still in basket and to place order but again received refund as not in stock. Yet item is still on website 2weeks later. Wasting my time and theirs. Not sure what anyone gains from this??”
“Their 'Customer Service' is non existent. I contacted them twice through their website as the shoes i had ordered did not fit. I'm well past the window to return items so now I'm stuck with a pair of shoes that are too tight. They did deliver the item OK but I would not deal with this company again.”
“Looking for a specific pair of trainers that Scott's magically had a lot cheaper than others in my size. Was advised of further discounts, sign up for newsletter, download app etc. Not one of the codes I was sent worked. I contacted customer service numerous times without a single response regards any of my queries. (2 weeks on)”
“Ordered a shirt from him which came with the security tags on. Was told to pop into a store where they would remove this I said I'd paid for delivery because I don't have time through work to call into the store was told just to return it and it's send another one out that didn't have tags on but I ordered the shirt for an occasion which I won't receive to return a shirt back in time not the first time I have a dealings with this group and I don't think I'll be using them again I have used them loads of times in the past and the since I have more problems than satisfaction with them.”
“Courier left parcel outside of the house in an unsafe place, when I returned home the parcel had gone.
I have tried to contact customer services of which there is none, no contact number. I did send an email 11 days ago and still not had an acknowledgement receipt or reply .
So now I am left with no parcel and no way of claiming a refund.
I would like a refund asap
Order number 313631356”
“Courier left parcel outside of the house in an unsafe place, when I returned home the parcel had gone.
I have tried to contact customer services of which there is none, no contact number. I did send an email 11 days ago and still not had an acknowledgement receipt or reply .
So now I am left with no parcel and no way of claiming a refund.
I would like a refund asap
Order number 313631356”
“Avoid. There is no customer service at all. everything is done by email. They take a few days to reply, with NO help. Been over a week, still not got my goods. Never again. I wish i had read the reviews before I ordered”
“Never recieved the goods, they said they had sent by courier but I recieved no communication from the courier to confirm this then they said they cannot resend and issued refund to credit card I'd already paid off so complete mess. This company should be done for fraud.”
