“I recently wanted to purchase a pair of trainers in your manchester arndale store no customer service in this store whats so ever they tried telling me they didn’t have the pacific trainer in stock or in the size I was after but the display one was the size so I asked again if I could purchase this one it’s like it was too much trouble I was actually getting annoyed by this point as the staff even the manager who’s face was like thunder it was like it was too much trouble will never shop here again rude staff and don’t have a clue about stock let alone customer service. I work in retail myself I’d be appalled at my staff if they were like this .”
“Ordered an item for click and collect, normally within 3-5 days, original email said it would be ready the next day but had no email so went to track it. Then said it would be ready by Saturday, 5 days after I originally ordered it. Saturday comes, no email, I call them and all they have to say is ‘it’s been delayed’ no reason why, no indication of when it’s going to be ready, no estimated date just that I should wait. Finally Tuesday comes and I get an email saying it’s despatched, over a week from originally ordering it, but the updates leave a lot to be desired. Giving this a poor instead of a very poor because the staff when going to collect it seemed polite and organised, more than I can say for behind the scenes.”
