“Just don't bother. I ordered about £200 of clothes on Black Friday, in what initially seemed to be a nice discount event. Two weeks days later my order has not even been processed and customer service is nowhere to be found. I managed to DM them on Twitter, where they said they have zero availability on my items and they keep insisting that I can cancel my order. Who is going to give me the more than £100 I am losing now that Black Friday is over? I could have bought from somewhere else. Now all prices are back no normal :( . Btw, they still advertise the same items they tell me are out of stock, 10 days later, knowingly misadvertising out of stock items to get cash. Not choosing ever again; learnt that lesson.”
“This company is shocking! 3 times they have cancelled my order and not let me know! I only found out they cancelled my previous order (which was Christmas Presents) as it was over a week and a half and my order still weren’t dispatched even though I was getting text messages saying to please bear with them as they are busy! I filled out 2 online customer forms and no one bothered to get back to me! Awful company service and company!”
“Shocking company. Ordered a Lacoste Jacket on the 10th October and still no goods.
Tried tracking and order still being processed. Does this mean they sold me a jacket which didn't exist.
Why Oh Why didn't I read their reviews.
SWERVE this company unless you want to order your clothes now for the Xmas work party.”
“Have placed an order which was due to arrive on 18th October. The items were birthday presents. Birthdays have passed items still not arrived. Daily texts apologising. No expected delivery date given. I have emailed constantly, i only ever get templated responses, that don’t give me a delivery date.
The order was over £300. Any recommendations on what to do next?”
“If I could score lower than 1 I would
If I could score lower than 1 I would. This company is an absolute joke, never have I ever dealt with a company that cares so little about its customers. Ordered items totalling nearly £200 and still no signs of delivery. Sick to death of sending emails, currently on my tenth and still no answers. This company does not think twice about breaking its own terms and conditions so freely. Struggle to believe I can not cancel this order and claim a refund, pretty sure this must be some form of theft if a payment is taken and the goods have not been received and no indication of when the items will be sent. HORRENDOUS, only use these if you have money to throw away for no return. I now look forward to the copied and pasted response they will give me.”
“A proper joke of the company.
Returned item which went missing. Emailed them several times to get the refund but they can't seems to be able to do anything untill they get confirmation from hermes.
I don't even believe they contacted hermes at all.
Had to contact credit card company to get the money back avoid at all cost. Don't waste your time and money.”
“Order placed on the 20th of Sept now the 9th of October and still not received, get daily texts to apologise for the delay but their customer service still can give me a delivery date, shameful service!”
“Still waiting on an order refund when it wasn’t delivered on 20th June. Constantly emailing them and sending messages on Twitter as no phone number to contact them. All they are doing is fobbing me off, no service at all. Do not shop with this company as if you need a refund you will not get it.”
“I firstly ordered these trainers in April and received damaged shoes with marks on them so sent them back. Then waited weeks to receive a refund and I thought it was wrong so I asked for some sort of discount for the bad service. I was told I wouldn’t be able to be gifted 10% then they agreed to it then was told If I purchase again the discount will be added to my account. So I purchased another pair of the same trainers but didn’t fit unfortunately so was told to refund them and give them the old and new order number. So they could process the refund still waiting after a number of weeks and still now I’ve had no refund.
So this has went on since April and still now I would not recommend this company as they have bad response times. They don’t deal with problems professionally I have to send a number of emails to get a response.”
“Hi very bad company when come two refund they don't want to know you they don't reply back I sendt seven emails to get my answers. Never ever again I am going to spend my money. With this company again.”
“Huge lack of communication on my order. Requested an update & couldn't give me anymore information than I had found out myself. Was highly skeptical about ordering online from these as never really had overly good experience going into the stores.
Accepted the current climate etc however not even a half decent customer service experience, once (if ever) received my order. Will not be ordering from them again!”
“Nearly 3 weeks after placing an order and sending 2 emails with still no reply I have not as yet received my order. Very disappointed with the lack of communication”
“Absolute disgraceful customer service. They have sent the wrong item yet won’t resend the correct one to me without me returning the incorrect item as they can’t trust that I’ll return it!! Most places would just resend immediately and leave the other item for me to sort. There system is absolutely s***!! Will never use them again rubbish experience”
“Paid three jackets Ellesse Mont 2 Overhead Jacket, received three sweatshirts, at the price of jackets. No one ever answers letters! This is not the first time a mess with orders. Very bad experience with this store. Very disappointed.
order #97323131”
“Scott are refusing to refund my money because they can't find their own goods.
I placed an order just after Christmas expecting my trainers to be ready for collection on the 28th December in time for new years eve, but order was no where to be seen until the 4th of Jan.
I was unable to collect the trainers due to work commitments and the trainers were supposed to be returned automatically after 7 days. 1 month on they still can't find the goods are refusing to refund the money”
“My order took 10 days longer than the email said it would arrive.
The customer service is shocking.
There are too many other good shops with excellent customer service and service in general.
No point in even wasting your time with Scott’s.
0 points”
“Awful service in store and customer…
Awful service in store and customer service , problems with some items I purchased also shop advertised majority of stock with sale tickets on then refuse to sell at sale price (as they didnt have time to remove 2 days previously!)meaning I had to put back some things what my son wanted and bought the rest I complained and was offered a gift card of £50 to compensate the difference of price I paid ,except gift card never came all I got was bs excuses via email and on their fb page awful service so I'm assuming they make these offers/good will gestures to temporarily please customers and shut them up so to speak but never actually has the intention to send out ,1 person says one thing another says opposite.ive never experienced such bad service or companies going back on their word ! Wont be using this company again”
“The level of service should be 0.
Still waiting on an order 8 days after my email said it would arrive.
No explanation.
Beware of this company as there is no need for the terrible service.
Iv had maybe 5/6 emails saying your order is on its way.
Go elsewhere.”
“Can’t believe the level of service I have received as a new customer who placed a £200 order....order not despatched for 6 days....then order partially cancelled...that was 10 days ago and I sent it back but still waiting for a refund. Logged a complaint and a manager promised to deal with it and offer me a gesture of goodwill and never called me back. Morgan then replied to my Trustpilot review and I emailed him back as he promised to resolve....a week on and I haven’t had any communication....DO NOT BUY you will regret it....!”
