I purchased an item and paid for next day delivery, the guy I spoke to on the phone the following day when it didn't arrive was extremely rude, I asked 3 times to speak to a manager and he refused to put one on the phone, I wanted a refund but he kept saying I had to wait until my item was delivered then I had to refuse the delivery, despite the fact the item still had not been put on the delivery lorry because they forgot!!
9 years ago
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