Screwfix Reviews

"I returned a pair of DeWalt gel core knee pads described as having a one-year warranty to Screwfix at Netwon Aycliffe 41 days after purchase. I explained to the staff member that I had worn them approximately ten times. And that I believe their condition indicated poor quality or a faulty product for which I would be grateful to accept a repair or replacement. At this point, I was told that \"they do wear out\" before being asked how many hours per day I had worn them; I explained that the number of hours per day of usage varied, and they were worn during my 8 hour working day when needed. The staff member then implied that the condition should be accepted if the knee pads were worn for 8 hours per day. This staff member's sentiment equates to 80 hours of use and is unsubstantiated. So I asked her why this information was missing from the description, and I explained how this information attained from her assessment would greatly benefit customers in making an informed decision at the time of purchase. She was unable to provide an explanation or indeed apply common sense in respect of returned goods less than six weeks old. I explained that I had decided to make the return because I have worn numerous different brands of knee pads over a 25 year period, and most, if not all, have lasted at least one year. She made a refund and chose to no longer serve me by asking another staff member to take my order. I fully understand that warranties often contain fair use clauses; however, I consider it wholly inappropriate to even attempt to imply this could be the case after 41 days. Having demonstrated a lack of common sense, this particular staff member would benefit significantly from a basic understanding of legislation relating to the sale of goods."

"I returned a pair of DeWalt gel core knee pads described as having a one-year warranty to Screwfix at Netwon Aycliffe 41 days after purchase. I explained to the staff member that I had worn them approximately ten times. And that I believe their condition indicated poor quality or a faulty product for which I would be grateful to accept a repair or replacement. At this point, I was told that \"they do wear out\" before being asked how many hours per day I had worn them; I explained that the number of hours per day of usage varied, and they were worn during my 8 hour working day when needed. The staff member then implied that the condition should be accepted if the knee pads were worn for 8 hours per day. This staff member's sentiment equates to 80 hours of use and is unsubstantiated. So I asked her why this information was missing from the description, and I explained how this information attained from her assessment would greatly benefit customers in making an informed decision at the time of purchase. She was unable to provide an explanation or indeed apply common sense in respect of returned goods less than six weeks old. I explained that I had decided to make the return because I have worn numerous different brands of knee pads over a 25 year period, and most, if not all, have lasted at least one year. She made a refund and chose to no longer serve me by asking another staff member to take my order. I fully understand that warranties often contain fair use clauses; however, I consider it wholly inappropriate to even attempt to imply this could be the case after 41 days. Having demonstrated a lack of common sense, this particular staff member would benefit significantly from a basic understanding of legislation relating to the sale of goods."

"I returned a pair of DeWalt gel core knee pads described as having a one-year warranty to Screwfix at Netwon Aycliffe 41 days after purchase. I explained to the staff member that I had worn them approximately ten times. And that I believe their condition indicated poor quality or a faulty product for which I would be grateful to accept a repair or replacement. At this point, I was told that \"they do wear out\" before being asked how many hours per day I had worn them; I explained that the number of hours per day of usage varied, and they were worn during my 8 hour working day when needed. The staff member then implied that the condition should be accepted if the knee pads were worn for 8 hours per day. This staff member's sentiment equates to 80 hours of use and is unsubstantiated. So I asked her why this information was missing from the description, and I explained how this information attained from her assessment would greatly benefit customers in making an informed decision at the time of purchase. She was unable to provide an explanation or indeed apply common sense in respect of returned goods less than six weeks old. I explained that I had decided to make the return because I have worn numerous different brands of knee pads over a 25 year period, and most, if not all, have lasted at least one year. She made a refund and chose to no longer serve me by asking another staff member to take my order. I fully understand that warranties often contain fair use clauses; however, I consider it wholly inappropriate to even attempt to imply this could be the case after 41 days. Having demonstrated a lack of common sense, this particular staff member would benefit significantly from a basic understanding of legislation relating to the sale of goods."

"Absolutely terrible customer service, or shall I say more or less non existent!\r\n\r\nHad a product from screwfix and it was faulty, then got a replacement sent out.\r\n\r\nA month later the replacement was faulty.\r\n\r\nI then asked screwfix to collect the item from my address and give me a refund.\r\n\r\nThey sent the courier out to collect the item last Friday. Since then it\u2019s been nothing but ignorance and blatant lack of customer service.\r\n\r\nI still haven\u2019t received my \u2018refund\u2019, and still don\u2019t have a clue when or if I will be getting it.\r\n\r\nI have emailed them countless times with the emails clearly being ignored.\r\n\r\nI have asked countless times what account the money is going back into, when I will receive it, etc.\r\n\r\nAll to no reply.\r\n\r\nVery quick to take your money but an absolute horrid company when it comes to processing a refund. (Of \u00a3519.99).\r\n\r\nWill never use screwfix again as they clearly tell their staff to ignore certain emails.\r\n\r\nSpent thousands with them over the course of this year but have already changed supplier.\r\n\r\nComplete and utter waste of time and thieves.\r\n\r\nIf you are going to spend money with these then know they will ignore and try to keep your money instead of processing a large refund."

"Absolutely terrible customer service, or shall I say more or less non existent!\r\n\r\nHad a product from screwfix and it was faulty, then got a replacement sent out.\r\n\r\nA month later the replacement was faulty.\r\n\r\nI then asked screwfix to collect the item from my address and give me a refund.\r\n\r\nThey sent the courier out to collect the item last Friday. Since then it\u2019s been nothing but ignorance and blatant lack of customer service.\r\n\r\nI still haven\u2019t received my \u2018refund\u2019, and still don\u2019t have a clue when or if I will be getting it.\r\n\r\nI have emailed them countless times with the emails clearly being ignored.\r\n\r\nI have asked countless times what account the money is going back into, when I will receive it, etc.\r\n\r\nAll to no reply.\r\n\r\nVery quick to take your money but an absolute horrid company when it comes to processing a refund. (Of \u00a3519.99).\r\n\r\nWill never use screwfix again as they clearly tell their staff to ignore certain emails.\r\n\r\nSpent thousands with them over the course of this year but have already changed supplier.\r\n\r\nComplete and utter waste of time and thieves.\r\n\r\nIf you are going to spend money with these then know they will ignore and try to keep your money instead of processing a large refund."

"Theft & Misleading Customer coupled with Bad Customer Service from Screwfix Unit 1 Edmonton Trade Park.\n\nI purchased a bath panel with a 5 year warranty two weeks ago. Within two weeks of purchase a crack appeared on the center of the panel, I took it back immediately to the store it was purchased from with receipt for a refund & I was given 5 excuses to not accept the return. When I challenged the excused not appropriate for the situation the managers decision was very vague with his response & came to final excuse that because I made minor alterations (cut a tiny peice at the end of the panel to allow space for my wash hand basin waste pipe that is connected to the bath waste pipe) so the panel fit perfectly with my bath they won't accept the return although the crack damage area was in the middle, center surface of the panel which was not caused by the alteration I made at the end of the panel made two weeks prior the damage occurred.\n\nContacted customer service who then called the same store it was purchased from and spoke to the same manager who refused to then later also refused to accept the return over the phone.\n\nTo me this is theft from Screwfix for misleading customers about their item comes with 5 year warranty, when you approach them directly with a fault with their product to then refuse to give a refund for their cheap faulty item after two weeks of purchase. As the panel would have been disposed off if no alterations was made why then refuse with alterations. Head office Management needs to review their warranty policy or remove it completely so you know you have no cover when you purchase any of their items.\n\nThis review was left on their website but not visible to customers"

"Theft & Misleading Customer coupled with Bad Customer Service from Screwfix Unit 1 Edmonton Trade Park.\n\nI purchased a bath panel with a 5 year warranty two weeks ago. Within two weeks of purchase a crack appeared on the center of the panel, I took it back immediately to the store it was purchased from with receipt for a refund & I was given 5 excuses to not accept the return. When I challenged the excused not appropriate for the situation the managers decision was very vague with his response & came to final excuse that because I made minor alterations (cut a tiny peice at the end of the panel to allow space for my wash hand basin waste pipe that is connected to the bath waste pipe) so the panel fit perfectly with my bath they won't accept the return although the crack damage area was in the middle, center surface of the panel which was not caused by the alteration I made at the end of the panel made two weeks prior the damage occurred.\n\nContacted customer service who then called the same store it was purchased from and spoke to the same manager who refused to then later also refused to accept the return over the phone.\n\nTo me this is theft from Screwfix for misleading customers about their item comes with 5 year warranty, when you approach them directly with a fault with their product to then refuse to give a refund for their cheap faulty item after two weeks of purchase. As the panel would have been disposed off if no alterations was made why then refuse with alterations. Head office Management needs to review their warranty policy or remove it completely so you know you have no cover when you purchase any of their items.\n\nThis review was left on their website but not visible to customers"