Very poor customer service in branch and on the phone to their Customer Service. Very rude, dishonest and incompetent "advisers" refusing to escalate matter to senior staff (e.g. manager or customer relations) - on several occasions refusing to transfer calls to the senior managers - liying that no one is available and despite multiple polite requests finally hung up. Will have to initiate an official formal complaint and refer to regulatory bodies and Trading Standards
9 years ago
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