Made an order, was only told it wasn't in store after i had paid, i received a text message while in my car outside their store to tell me it would be sent from the distribution centre to store. (I was already picking up a previous order so thought i would order another item to make it worthwhile driving all that way... BAD MOVE). I contacted screwfix via their website online chat system on my phone and the rep told me he would cancel it and refund me. He lied, I checked my screwfix account today and it is still processing, It has not been cancelled or refunded. DO NOT TRUST SCREWFIX. Obviously i was put through to some 3rd world country rep in their chat system, someone who has no idea of the English language or how cancellations and refunds work in the UK