I purchased an ELECTRONIC FLY KILLER from Screwfix. It was faulty so I tried to return it to the store (the Long Eaton, Notts store) 3 days after purchasing it online. I was told they couldn't refund me for the product because it had been purchased online and was told to contact the manufacturer or customer services. The product was in a brand new boxed look condition and I had traveled 3 miles to their shop. I have spent thousands at this store over the last few years and if a product was faulty it would always be changed or refunded if needed at their store. Obviously their so called "GREAT"customer service is now on a different path, so please be wary. Even the male assistant that dealt with me, seemed to give out an attitude towards me. I'll think twice before purchasing from them again!