Order No A2781007852 I ordered 2 radiators on line plus 2 new valves no problem delivery friday, excellent. I booked my plumber for Saturday brilliant. Got an e mail saying they would text me at 7am on the friday to let me know the slot, they never did, so I rang at 8.45 abd spoke to a very nice who told me everything was ok one radiator would be delivered by parcel force and one from the supplier. Parcel force delivered fine had a tracking number from the courier not recognised so at 10.15 I phone screwfix again during the next 7 hours I phoned numerous times I finally got through to the manufactures and delivery team direct just to get the item on Monday (hopefully) so far it will cost me £150 for a cancelled plumber as he has lost work, and god knows what my stress levels are. I will never buy from screwfix again as I have never experienced customer service like this in my life absolutely disgusting and the nice young lady that told me I shouldnt book a plumber until the radiator has arrived has obviously never had to book a good plumber. That comment was just about the final straw for me. If you are thinking about buying on line from screfix think long and hard.