Ordered on line and booked delivery for Friday which they accepted. So booked tradesmen for Saturday. On Wednesday was advised that bathroom equipment would not arrive until following Tuesday. Not a total catastrophe as tradesmen could commence on kitchen. On Thursday attempted to get timeslot for Fridays delivery. Parcelforce did not recognise order number. Screwfix stated could not guarantee delivery timeslot as it was parcelforce's responsibility. Stated that they often texted prior to delivery. Explained that delivery address has no signal. Not their problem ! Advised to wait at delivery address (with no bathroom or kitchen facilities) from 0800 hours until 1830 hours in the hopes that delivery would happen and that I wouldn't have to cancel my tradesmen. This is not good enough. No problems like this with Wickes. Will stick with Wickes in future.
10 years ago
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