Absolutely outstanding service from Screwfix, yesterday: I placed a click and collect order for collection from the Ipswich, Cavendish Street branch (not my nearest branch, but they had everything I wanted in stock and my wife was working in Ipswich that day). Unfortunately, and I admit stupidly on my part, I didn't anticipate that the two 3m long pipes that I had ordered were not going to fit in my wife's Citroen C3! After a somewhat tense conversation with my wife she had no option but to leave the two items at the store!... A short while later I got a phone call from a lady at the Ipswich, Cavendish Street store who confirm that my wife had been unable to take the two items and asked if I would like the order for those items to be transferred to my nearest store (Stowmarket) for easier collection! I was absolutely flabbergasted! What brilliant service! Well above and beyond what anyone could expect: This lady had emphasised with our situation and had then taken the trouble to reduce our inconvenience by finding my nearest branch, checking the stock levels there and then phoned me with that option. I picked up the items early evening. I'm so sorry that I cannot remeber the name of the lady at the Ipswich Cavendish Street branch but I hope someone at Screwfix can seek her out and pass on my sincere thanks.