We ordered our new sofa (£1800) in person at the Fosse Park store in Leicester around mid October and we were told that some sofas could not be delivered before early 2021, however the store manager told us that there was 1 particular sofa with GUARANTEED DELIVERY before Christmas. This wasn't the particular sofa that we wanted but as we were moving into a new flat we settled for it anyway so that we would be set up for Christmas. We duly moved into our new flat on the 20th of October and have 2 camping chairs to sit on whilst we await delivery of our new sofa. Earlier this month (December 2020) we had a text message stating that there was a problem with our sofa and that it would not now be delivered by Christmas, there was no reason or apology given in the message. I got straight on the phone to ScS and it took absolutely ages for someone to pick up the other end. A guy at ScS took my details and advised me that our sofa had been expected to arrive on the docks in Southampton early in December but the ship had actually docked in Dunkirk ! as this had happened ScS now had to wait for the ship to leave Dunkirk and come to Southampton, he also advised me that as this is unforeseen circumstances they now had no idea when our sofa would be delivered. I said to him that this isn't my problem and that we have been GUARANTEED DELIVERY pre-christmas 2020. I also said to him that if they couldn't get our new sofa to us then they should provide a loan sofa until ours arrives as all we have to sit on are 2 camping chairs! his attitude became very aggressive and abusive and he said we are in the middle of a pandemic and basically don't moan about it !! I asked him when can we expect delivery of our sofa and he said I would have to ring again on the following day to give him a chance to find out. I asked if they could ring me as it had taken so long for me to get through and he said that wouldn't be a good idea as he was very busy dealing with awkward customers and he might forget or not have the time !! I advised him that I would ring the following day, and I also said to him that ScS might want to check the container ships Captains navigational skills as Dunkirk is not in the UK and quite some distance from Southampton, a small retaliation for his aggressive attitude. On ringing ScS the following day and waiting for another long time for someone to pick up the phone, I spoke to a different representative of ScS and this time I was informed that basically they have no idea where our sofa is, when it will be delivered or whats happening. I said that this isn't good enough , they've taken our money £1800 for a sofa that's guaranteed delivery pre christmas and that they are in breach of contract, this guy then said check your paperwork and that they have 4 weeks grace to any guaranteed delivery date given and that its not his problem that we have not got anything to sit on. I said at least couldnt they provide a loan sofa until our new 1 arrives or shows up, to which he said he'd get customer support to ring me. Eventually ScS customer support rang me and said they don't provide loan sofas, and we'll just have to wait !! As things stand we have no expected delivery date for our sofa , we don't know where it is , and no customer support or information from ScS. All this and supposedly Guaranteed delivery for christmas !!!! Absolutely dissatisfied with the whole company.