SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,786 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,786 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered corner suite begging September 2024 with guaranteed Xmas delivery received email 13/12 to say would now be after new year paid over 2;000 . We did get a refund today but nothing to sit on won't be back”

Helpful Report

Posted 1 day ago

“DON'T SHOP HERE! SIMPLY THE EORST CUSTOMER SERVICE- I WON'T BE RECOMMENDING TO ANYONE EVER AGAIN.. I recently bought my leather sofas from the ScS in Basingstoke and I was so impressed by the service I then bought a dining table and chairs even before my sofas had arrived. I then recommended ScS in Brent Cross to my brother so he could also purchase new sofas for himself, then when it came to notifying him of the delivery date fir his sofas they failed to let hom know in time for him to arrange to be at home and failed on badic customer service skills. I then tried to speak to the floor sales man in the store on behalf of my brother and I tried to explain but the sales man just talked over me and basically told me he couldnt talk to me as I was a third party. He then said he had no interest in which store I had bought my furniture from even though we were returning customers sold on service. This man shoukd NOT BE REPRESENTING Scs in Brent Cross or any other store for that matter. He was extremely rude, uncaring of his position within his employment or us, and he simply has no customer service skills ser. RUDE BEYOND BELIEF and he left me in tears! Please share my review with others so you done experience the same nasty experience. I do hope the CEO of this company and Store Msnager Carl is reading their reviews, and I hope they will in future train all staff better. I guess you cannot teach a person to have a sparking personality when they are just simply rude through and though and dont care about the company they work for! I sincerely hope I don't come across this sales man ever again.”

Helpful Report

Posted 1 day ago

“Ordered my sofa back in September for delivery 2Nov no delivery , was given date of 3rd Dec-no show, then received a text that it would arrive 4 Dec had a call at 5.45 that the delivery team were stuck in traffic in Torquay. Next day I phoned the sales team to see what was going on and was told my order went back to the distribution centre.On asking where that was , was told it was in Bridgend, half an hour from my address so my question is why was it in Torquay when it was in the distribution centre prior to delivery. Today the sofa arrived at my address but the delivery guys made little attempt to get it through the door before saying it wouldn’t fit (the same size sofa left through the same door) to be honest one of the delivery guys was struggling to lift it and just gave up and I was left having to send it back.On ringing the company I am told I can’t have my money back as I signed the paperwork even after shocking service so I am left with no sofa again. My advice to anyone thinking of buying from this firm read all the reviews on this forum, I wish I had before ordering from them, a very expensive mistake!”

Helpful Report

Posted 1 day ago

“I ordered two settees on 11th August and I was told these would be delivered on or around the 15th November. It’s now 13th December and I still haven’t received them. That 4 Months I have waited now. I have had one email telling me the system is down so they are unable to contact me and I can’t contact them. This is appalling service and if they are not delivered by Christmas I will cancel this order and I want the money I paid (in good will) as a deposit back.”

Helpful Report

Posted 1 day ago

“White city SCS should be out of action!”

Helpful Report

Posted 2 days ago

“I have bought sofa set 3 years ago from store the lady who served us gave us measurements of sofa from store with the measurements she gave us was perfect for our living room but the sofa arrived its was way too big for living room we bought the sofa just to look nice now because of wrong measurements she gave us our living looks awkward.. contacted the customer care but they didn’t help us at all”

Helpful Report

Posted 2 days ago

“Brought sofa full price 8th October Promise sofa five weeks delivery been cancel night before delivery day. Then promise 4th December waited all day did not show up. Then promised on 11th December cancel 1pm saying cancel as planning not loaded. Email and customer service are poor for response”

Helpful Report

Posted 2 days ago

“I can’t get through on the phone can’t get through on the computer ordered my furniture in August told I would get it before Christmas told I would get it on the 22nd of November. I am now into December 12th and have no answers or anything pay the £2000 deposit in good faith but now I’m thinking of cancelling my order bought my furniture from the Stevenage store in Hertfordshire manager very nice person but after sales service rubbish do not buy from them my name, Mr. Kirkham.”

Helpful Report

Posted 2 days ago

“I've been waiting over 15 weeks for my sofa, no-one seems to be able to tell me when they will or can deliver it. Couple of emails from social media team who just keep saying it's delayed and no more information is available. The whole company is a shambles and I wish I'd never bought from them. AVOID AT ALL COST”

Helpful Report

Posted 3 days ago

“Currently waiting on delivery. No communication, impossible to get through to their contact centre and when you press 1 to get a call back they either don't call you or do 1 short ring and hang up. Local shop number call centre is saying it's closed so now I have to get a bus to go to the actual shop to get some resolution as I'm going on holiday and will not be here for potential delivery. If I cannot cancel this order it will be the last time I order from them. Shocking customer service.”

Helpful Report

Posted 3 days ago

“What went wrong? Everything! Terrible customer service. They have had our £4k for 4 months, still no sofa, just plenty of BS. Would not touch with a barge pole.”

Helpful Report

Posted 4 days ago

“Arguably the worst Customer Service in Britain. An absolute joke of a company.”

Helpful Report

Posted 4 days ago

“Avoid this company selling cheap rubbish ,no one answering the contact centre phone only one number given,,I will take my sofa back to the shop sit outside and protest about the way they treat customers and there shoddy furniture”

Helpful Report

Posted 5 days ago

“The SCS customer ser vice number '8O5 [41O 56 OO Geography is the only extant work providing information about both Greek and Roman peoples and countries during the reign of Augustus.”

Helpful Report

Posted 1 week ago

“I'm absolutely disgusted how my great Auntie (88 year old )has been treated over the recliner chair she has purchased! The chair is not the same height as the one has been delivered. She has sent you all the proof and yet again you have done nothing. Oh sorry, you're just palming her off! she has got photos of proof of her sitting in the chair in your store to the one delivered and you can see the height difference, just by that alone. She has sent you so many emails. You would think with a big company they wouldn't have a problem changing the chair or maybe refunding because it hasn't been sat on since she's had it.”

Helpful Report

Posted 1 week ago

“From first visiting Milton Keynes store, and meeting a fabulous sales team member Dave (welsh), we ordered our sofa, estimated delivery 7 weeks. After numerous Customer Service calls, various visits to Milton Keynes store, and never received the answers I needed...until I asked to cancel the order, then, the difference that made. We eventually had our Sofa delivered on 30th November 24. The delivery lads were amazing, Mark and Steve, these lads do all the hard graft, and admire their determination 👏, lads, you are a credit to SCS. Sofa looks amazing, let's see how it wears....!!!”

Helpful Report

Posted 2 weeks ago

“Please save yourself the time, stress, anguish and associated anger and avoid this business like the plague. Zero customer service. Over 187 minutes wait time yesterday on call centre. No online chat available. No order tracking available. Over an hour waiting for the customer service to answer this morning. No invoice received at store. Promised an email invoice within days. 6 weeks later we are still waiting. We have had no communication from SCS since we paid them at the Chester store .very happy to take your money and then any sort of help and cooperation and communication disappears. I have little confidence my suite will be delivered before Christmas as was supposedly “guaranteed “ Awful. Avoid Avoid and then avoid some more”

Helpful Report

Posted 2 weeks ago

“ABYSMAL AFTERSALES SERVICE - DO NOT BUY!! SPENT DAYS HANGING ONTHE PHONE PASSED FROM PILLAR TO POST - DELIVERY SLOTS RIDICULOUS WITHOUT ANY HUMAN SUPPORT - ONLINE CONTACT FORM DOESNT WORK - HAD TO PHYSICALLY RETURN TO STORE TO REGISTER A COMPLAINT AND WAS REASSAURED IT WOULD BE RESOLVED NEXT DELIVERY ATTEMPT - ANOTHER BLATANT LIE - WHAT A WASTE OF TIME AND MONEY”

Helpful Report

Posted 2 weeks ago

“So basically the kids are taling forever to gimme hotdogs and i need acuall dogs that are hot not sasauges”

Helpful Report

Posted 2 weeks ago

“Worst sofas I've ever had. Had one of their people out to check them after 8 days as they sag and it feels like your sitting on the floor. The frames creak and make a crack noise. Paid extra for foam as it was meant to keep it's shape. There's no support left in the foam. After I get Christmas out of the way I am going to have to buy new ones and these are barely a year old. Was told scs have been took over by another company and they don't want to know.”

Helpful Report

Posted 3 weeks ago

SCS is rated 1.5 based on 1,786 reviews