SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,851 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,851 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t thank Kevin and Alison enough for the amazing service choosing my new sofa. Italian coffee and measuring tape to keep as well. Store looks amazing and smells amazing, products best quality on the market and I looked in every furniture store so thank you for everything.”

Helpful Report

Posted 2 days ago

“Sofa lost. Customer service don’t answer the phone or reply to emails”

Helpful Report

Posted 5 days ago

“I have given them 1 star because I don't have the option to give zero Had problems with my sofa from day 1 Yes they did send an engineer out who said it wasn't a mechanical problem but my recliner still sits an inch lower than the seat next to it. The whole sofa is is pants non of the cushions line up, the seat I sit on is divorced and gone out of shape even though it's supposed to be stung and was assured it wouldn't misshaped and I have only had it 4 months I have sent them 10 emails with no reply, but I will send them 1 every day until they answer me, plus it will make my case a lot better when I take them to the financial ombudsman because what they have sold me is far from the one I saw in the shop, to tell you the truth the one I got rid of was far better than this new one So just be aware when you buy something from SCS and you have a problem they aren't the best at communicating”

Helpful Report

Posted 6 days ago

“I have been given a delivery date which I am not available I tried to ring the customer service number pressed 1 as instructed and requested a call back that was ar 9.30 am at 6 still no call back disgusting”

Helpful Report

Posted 6 days ago

“Appauling customer service..100% no means of speaking to a customer service rep on same day as you call. You are advised to press 1, and they will get bk to you. This is ALWAYS 24hrs later..the delivery status on your tracker states one date and there is no pre evening txt containing the delivery link..please do not use this company..They suck the life out of the enjoyment of getting a new sofa..please,please.. go elsewhere and get something in writing about customer service and actually speaking with someone the same day as you call..Whole experience has been awful n i'm still awaiting a delivery text for a sofa due today..”

Helpful Report

Posted 1 week ago

“Lazy Boy Knoxville power sette £2999, TWO YEARS OLD NOT FIT FOR PURPOSE NOW”

Helpful Report

Posted 1 week ago

“Ordered the sofa in January and paid in full with delivery in March. The date has been changed for the 2nd time for delivery into their distribution centre. No one answers the phone, and no one gives a straight answer. I would advise that you go elsewhere for a sofa than this bunch of cowboys!”

Helpful Report

Posted 1 week ago

“First off salesman ordered WRONG colour…….in upstairs sofa reclining chair footstool. Long delays in delivery, kept changing dates. Sofa upstairs very poor quality, material puckered, back of sofa different heights, was told the ottoman had storage…it has NOT! Downstairs reclining chair material has stretched and puckered and material has bobbled. Spent a fortune ( to use ) with scs and I bitterly regret doing so. My advice DONT shop here.”

Helpful Report

Posted 1 week ago

“Don't buy from scs one repair inches first year and needing a second one which they want to charge £75 pounds for. The springs aren't covered after a year so don't sit on your sofa because that's what will fail. I have a 4 seater corner sofa that only 2 ppl can now sit on. DONT BUY”

Helpful Report

Posted 2 weeks ago

“Purchased from SCS due to supposed quality of this furniture. How wrong was that decision. £5000 pounds worth of inferior quality furniture. present one, after two years. upholstery base and back lost all support in parts, patches. Now twoyears old . Big waste of money. Had a previous leather suite from DFS for 15 yrs (Not LA Z-boy) now passed on and still in good condition. Obviously LA Z- boy furniture not the quality it supposedly was”

Helpful Report

Posted 3 weeks ago

“Would give a zero if I could!! My 79 year old mam ordered a sofa on 4th jan and a couple of weeks ago received an email and text confirming delivery date as 24th March… it even named her deliver drivers! When she received her timeslot I got her old suite removed that day to make room for the new one. It never turned up! We have contacted every day and every day on the rare occasion when we have managed to get through we have been promised a call back with an update. Unfortunately, despite ringing and emailing we are still awaiting an update. In the meantime my poor mam is sitting on a garden chair. ScS customer service has to be the worst we have ever encountered! We can’t even get to speak to someone to get a refund!! They were very happy to take her money but not provide the goods!”

Helpful Report

Posted 4 weeks ago

“Delivery late rang 17 times in two weeks sent 4 emails to customer services which they did not respond to received two phone calls The girls i spoke to where very helpful and arranged a full refund I bought sofa on 3 jan and a delivery date of 17 march was expected . The person who sold me the settee no longer works in the store I had no help with my problem from the store manager I would not recommend anyone to purchase from scs their after sales service is awful and so stressful A sales assistant told me that the settee was coming from Vietnam”

Helpful Report

Posted 4 weeks ago

“I have recieved my sofa.. which has several issues. Call the number all day no one answers. E mail .. no one replies or acknowledges your issue. Quick to take your money but not interested of you have an issue or need help. Pathetic.”

Helpful Report

Posted 1 month ago

“AVOID. very poor service and quality of goods. ordered 2 carpets. 1 never turned up. the other has had to be replaced in places after 18 months. and inadequate fitting of carpet has contributed to its wear/lifting at joins, doorways etc. Shop staff make promises on delivery times that they know the factory cannot meet. Then you get no support. Customer support appalling. dates ignored, no apology, no communications, takes a lot of work to get a refund and starts to affect your mental health”

Helpful Report

Posted 1 month ago

“Useless Delivery arranged. Booked the day off. Watched the van in the tracker go past my town, and then go back the other way. Only to then get a text at 15:00 saying the delivery would not be completed No explanation and customer services were completely useless Avoid at all costs. Truly terrible company”

Helpful Report

Posted 1 month ago

“Absolutely disgusting customer service, I've been waiting 10 weeks 3 times they have arranged a delivery date and 3 times they have cancelled I've wasted annual leave from work , I've asked for a refund but I've been told it has to go through a manager in head office 3 hour wait to get through to customer service but when you go on the website to browse there sales team bombard you with calls . I would never ever use this company again it's appalling. The worst company I have ever dealt with .”

Helpful Report

Posted 1 month ago

“Don't use SCS, go to a different company. If I knew what I know now I would never have used them. Ordered our sofa in December and was told it would be 5/6 weeks. Now 3 months later we are still waiting. Only update we have is that will will now be May before it is delivered. 5 months is just not acceptable. No reply to our message to their complaints department sent weeks ago now and you are on hold for hours trying to get through to their customer service deparment. Use DFS, much better customer service. I will not be using SCS again or recommending them to anyone else.”

Helpful Report

Posted 1 month ago

“Despite repeated requests for updates on delivery time, nothing has been forthcoming. My messages and calls are not returned. The sofa has been stuck in a warehouse in Basildon since 13/1/25, when it should have been in my house by now. Appalling service and we are regretting using scs. Avoid.”

Helpful Report

Posted 1 month ago

“Impossible to speak to anyone at customer service. My delivery was promised for Friday 14th - as i was away on holiday until the 12th. so I called to get the message that wait time was 181mins (3 hours!) Tried Live Chat but it isn’t working as they want an order number and all i got was a receipt as i paid in full including the warranty extension. Pressed 1 for a call back twice and no call twice. Emailed twice and asked for a call or email but nothing. So now i have no option but to drive back to the store to find out WTF is going on!!!! How can this be labelled as customer service, will request a refund now and go to a reputable company who can give customer service as it should be!”

Helpful Report

Posted 1 month ago

“PRICE PROMISE - AN ABSOLUTE CON. I bought & paid for a sofa in November 24, delivery was to be in January 25 whch was fine. I was advised by the salesman that should the price go down I would be refunded the difference. During the Xmas sales the price dropped by £130. I called twice & was told yes I was due the difference & it would be passed to the relevant department. 3 emails later I got a response that I had upgraded the filling & that when the sofas are on sale a cheaper filling is advertised therefore I wasnt due a refund. I DID NOT upgrade the filling I bought as seen No mention was made of any different fillings. Will never buy from this Company again & I will advise anyone I know to avoid them”

Helpful Report

Posted 2 months ago

SCS is rated 1.5 based on 1,851 reviews