Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

“We ordered 2 four seater sofas (Ontaro 580) and a foot stool in the same colour. When they were delivered the foot stool was the correct colour however the two four seater sofas were completely a different colour (Ontaro 540) ! We called the same day of delivery when we began opening them and sent them WhatsApp photos which clearly demonstrated the colour was the wrong colour. 6 weeks later after so many stressful calls to their customer service team and putting it into writing with photos we still were no further forward. We kept being told they were ‘going back to the manufacturer’, we were still no further forwards and were offered £154 from the manufacturer for a ‘shade difference’ -we of course declined this as it was a completely different colour not a shade difference. In the end we drove a 200 mile round trip from our home in Oxfordshire to the store in Harlow where we placed the order with one of the sofa cushion - at our own expense. The stores manager agreed the manufacturer had indeed delivered the wrong colour and wrote to the customer service team outlining this. After not hearing for a further week we called them to ask for this to be resolved. It still took a further week before finally SCS offered either a refund or for us to deselect a different sofa as the ‘no longer worked with the manufacturer’. We of course opted for a refund as I would NEVER EVER purchase from this company again! It took a further two weeks for SCS to uplift these items from our home and another 4 days following us calling again to request the refund.”

Helpful Report

Posted 6 days ago

“ABSOLUTELY THE BEST — THEY RECOVERED MY LOST FUNDS FAST!”

Helpful Report

Posted 1 week ago

“I bought 2x 2 seater settes and a separate chair just short of 2 years ago. The chair cushion has sagged really bad definitely not comfy any more and looks shocking.., alas SCS don't want to know only to send a technician out at a price of a £75..as if he's going to side with the customer...I doubt very much. My last suite lasted 15 years I expected this one too...don't waste your well warned money on SCS... luckily found a an upholsterer who said the filling is really sub stranded and will right it for £46. Thank god there are some decent retailers out there”

Helpful Report

Posted 2 weeks ago

“I bought 2x 2 seater settes and a separate chair just short of 2 years ago. The chair cushion has sagged really bad definitely not comfy any more and looks shocking.., alas SCS don't want to know only to send a technician out at a price of a £75..as if he's going to side with the customer...I doubt very much. My last suite lasted 15 years I expected this one too...don't waste your well warned money on SCS... luckily found a an upholsterer who said the filling is really sub stranded and will right it for £46. Thank god there are some decent retailers out there”

Helpful Report

Posted 2 weeks ago

“I ordered 2 seater sofa & swivel chair early June - told delivery would be late June - enquired then, told it will be mid to late July. Called end of July told will be early August. Went to store advised problems with shipping containers & the delivery will DELIVERY WILL BE 3/4 SEPTEMBER. Yesterday I was told the chair will be delivered 1st September & they will give me a date when the sofa container arrives. I WANT MY MONEY BACK TODAY. Absolute rubbish service(?)”

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Posted 2 weeks ago

“Absolutely disappointed with my SCS sofa. I paid £1700 (some on interest free credit). Delivered 19th June 2025 and the sofa is already sagging where I sit - and material loose and sagging. 2 seater electric reclining and each seat doesn't line up with the other. Technician been - what a letdown! The mechanics work OK and he felt the sinking foam seats weren't a problem. I will be taking this further. I'm not someone who usually leaves reviews but felt I should. If I could give no stars I would.”

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Posted 2 weeks ago

“Leather on sofas has gone baggy and the padding has lost all support within a few months of delivery, fobbed off by customer service.”

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Posted 2 weeks ago

“Just looking at the he list of complaints about SCS furniture and I totally agree with what people are saying we bought 2 three seater sofas one is fine one is totally unacceptable no support complained and told go to ombudsman the customer service is a joke don't know how they sleep at night total bloody robbers stay clear Mr Burns”

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Posted 1 month ago

“Paid over £3000 for a reclining sofa and chair thinking I was getting good quality furniture. After a year was crease wrinkled and saggy. Complained to SCS as I was paying over 4 years and didn’t want to carry on paying for this rubbish. After many emails and being ignored all they suggested was sending someone out to assess it at a cost of £60! Absolutely disgraceful customer service and quality. I will NEVER purchase from them again. Still paying for a sofa and chair I no longer have as it was so disgusting. Got far superior from DFS and over £1000 cheaper. I am absolutely disgusted that I have 2 more years to pay on an inadequate and horrible set of furniture”

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Posted 1 month ago

“Disgusting company our sofas have never been fit for purpose now going through small claims court we will NOT leave this! Don’t expect your sofas to last more than a few weeks before they start sinking! The material is disgusting! And to try and dirt it out to get money back from SCS just don’t bother that’s why we’ve gone to court.”

Helpful Report

Posted 1 month ago

“I was in a terrible spot after being unable to recover my lost funds. It felt like no one could help me — until I met Mr. Erin and his team. They were calm, clear, and incredibly supportive from the first message. They had a real plan, and their instructions were so easy to follow. What I appreciated most was their constant communication. They made me feel heard. And in the end, I got every cent back. I’m beyond grateful.”

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Posted 2 months ago

“I faced a tough situation when my account got blocked following a withdrawal request. I was concerned about losing my investment. Thankfully, Mrs. Mercy and her team provided excellent support. They kept me informed, worked fast, and helped me recover my money without any issues.”

Helpful Report

Posted 2 months ago

“I faced a tough situation when my account got blocked following a withdrawal request. I was concerned about losing my investment. Thankfully, Mrs. Mercy and her team provided excellent support. They kept me informed, worked fast, and helped me recover my money without any issues.”

Helpful Report

Posted 2 months ago

“Absolute nightmare. After paying nearly £2300, SCS delivered a sofa with a mismatching base and back rest with different colours and texture. It is nearly a month since delivery still making silly excuses for not getting it swapped. SCS says it is a manfacture's problem and reluctant to do anything about it. Going to consumer court for sorting this out. Avoid........”

Helpful Report

Posted 2 months ago

“The nightmare continues... Sofa delivered with holes in the base on 19th May. Lots of phone calls but no response. Eventually AFTER a review (3 weeks later, after ignoring previous correspondence) we get a response. We are told that a technician from Emmiera will come and examine the sofa. 7 weeks after having the sofa delivered, the technician arrives. The communication with ScS and the technician means that he hasn't got the right coloured materials to mend the base; the sofa also has NO fire safety label. We don't want the sofa, and have informed ScS about this on the few occasions they have responded to communication. I will be seeking legal advice as to where we stand with this fiasco.”

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Posted 2 months ago

“Five stars to Angela at York sc. No pushy sales person She sat down went through everything to colours home decour. Would highly recommend them.”

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Posted 2 months ago

“Terrible company. No accountability for being miss sold a corner sofa that fell below normal quality. Avoid!”

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Posted 2 months ago

“I am writing to express my absolute outrage, profound frustration, and immense distress with SCS regarding a recent sofa order. This entire ordeal stems directly from gross misguidance during the sales process and has spiraled into an experience defined by utterly unhelpful customer service and a complete refusal to provide a reasonable resolution, leaving us with an unusable product. We have had to start legal proceedings due to this. During our purchase, we dealt with a sales representative named Russell. From the outset, we had serious reservations about the sofa's size and its compatibility with our room. We repeatedly provided Russell with exact measurements of our space and voiced our concerns numerous times. Despite our clear apprehension and the accurate data we supplied, Russell persistently reassured us that the sofa would fit perfectly, insisting our room size was adequate. We also found Russell to be very pushy, which, in hindsight, feels like it directly contributed to us proceeding with a purchase we had significant doubts about, given his persistent, misleading assurances. Our worst fears were confirmed upon the initial delivery a few months later. The delivery driver could not even get the sofa through our hallway. Shockingly, the driver openly admitted that this is a "big problem at SCS" and that the company is "mis-selling sofas that don't fit." This candid admission from SCS's own staff highlights a critical, systemic issue within your sales practices. Following this failed first attempt, SCS agreed to a second delivery attempt a few days later, involving the removal of our window to get the sofa into the house. SCS Manager Ajay said the warehouse could not give a specific time to deliver for us saying it has to be the greenest driving route, so we were left without a front window for most of the day. We live next to a school, so we literally had to stand guard all day. While the sofa was physically moved into the through the taken down mirror, it fundamentally does not fit the space appropriately. The sofa is excessively large, rendering the room completely impractical. To get into the room now, we've had to remove the door entirely, and you literally have to climb over the sofa just to enter the space. This is an unacceptable, ridiculous, and frankly dangerous situation for a purchased piece of furniture that was guaranteed to fit by Russell. After discovering this severe problem, we spoke to the SCS team and were eventually put in touch with the manager named Ajay. Our interaction with AJ was incredibly unhelpful and further exacerbated our frustration. Instead of addressing our severe predicament, AJ was rude and continuously focused on how this situation affected SCS, rather than acknowledging the massive inconvenience, cost, and stress placed upon us, your customers. This demonstrated a complete lack of empathy and commitment to customer satisfaction. To add insult to injury, when we went to the store SCS then proposed that there could be a "solution" we were told we could pay 25% of the cost for them to consider exchanging it for a smaller sofa (their smallest size for our sofa is 20cm smaller). Even this unacceptable offer was then rejected by head office, leaving us in an even worse position. As it stands, we have absolutely no solution from SCS. We are left with a brand new sofa that simply does not fit our room, has required us to remove a door, and forces us to climb over it just to use the space. The customer service we have received throughout this entire ordeal has been beyond rude, unhelpful, and frankly, the worst I have ever encountered in my entire life. Our Simple, Reasonable Solution All that needs to happen to rectify this situation is for SCS to reorder the same sofa 20 cm smaller, whilst this is not ideal at all - it would mean we could put our door back on and not have to climb into our room. This minor adjustment would allow the sofa to fit a bit better thus solving all the issues caused by your company's initial mis-selling. It is a straightforward resolution to a problem entirely of SCS's making. This entire experience has been unacceptable from start to finish, causing considerable stress, major inconvenience, and a significant financial outlay for a product that is not fit for purpose in our home. We demand that SCS take responsibility for their error, arrange for the collection of this unsuitable sofa, and replace it with the smaller size sofa, we are happy to pay the 25% charge. We also expect a formal apology for the appalling service and distress we have endured.”

Helpful Report

Posted 2 months ago

“Problem with our sofa from day 1 creaking when you sit and stand up 3 times a man has been sent to look at them he states it is acceptable (to him maybe, obviously no standards or hard of hearing) Went to the furniture ombudsman waste of time they agreed with SCS as these companies pay the ombudsman so not independent. Looking at Scs reviews on line they don't seem to come out on top.”

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Posted 3 months ago

“i ordered beginning of February I've had 4 different delivery dates & now cancelled with no new date given this is getting beyond a joke now”

Helpful Report

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

SCS Reviews