SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,916 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking. Purchased a Dark Brown sofa Boxing Day. Arrived 3 month later. Noticed during delivery it looked a pink tone. Certainly not dark brown. Contacted store before delivery men had left. They said nothing they can do. Made to order. So same day went to Sofology and purchased another sofa. - that’s been delivered and no issues 2 day after SCS had delivered the wrong colour sofa I took a footstool into the store. Put the swatch on top of the footstool. Moved it to various locations in the store and even the lady in store said you can see it’s not the same. Should have dark brown threads instead it’s got white ones. Looks pink ! So contacted SCS & Finance company. They contacted manufacturers - days later got a reply. It’s what we ordered. So numerous emails and phone calls and eventually got told to go to the ombudsman. We have the financial one ! So stuck with a sofa / 2 chairs and 2 footstools around our home until a decision is made. Also underneath it says …made in Vietnam !!! So all this Italian stuff is a gimmick I wouldn’t use them again. Also not had no inspection nothing. Worst company I have ever dealt with. Scs relied on manufacturer when pictures I have that I sent clearly shows white threads instead of dark brown ⛔️⛔️AVOID ⛔️⛔️ So you reply to bad reviews to try and protect yourselves but when customers complain you have no email or contact number. BBC watchdog and trading standards should look into your company and complaints. Anyone thinking of buying from this company go on Facebook. There’s a group about scs complaints Infact there’s a few. Shocking company Our complaint is with the financial ombudsman A change of name doesn’t change how bad this company is run or get you away from the bad reputation you have. As I’ve said before ⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️AVOID AT ALL COSTS ⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️ We ordered the same colour as the instore swatch - DARK BROWN Delivered - a pink tone sofa - white threads instead of dark brown giving the sofa set a different colour tone.”

Helpful Report

Posted 1 week ago

“The springs have collapsed on my 20 month old sofa,SCS customer service is shocking.I am nowhere near a heavy weight and the sofa has had very little use but they only offer 12 months warranty on it.It cost over £2000,They want to charge me for a technician to come and look at it but they also refused to refund me the money if it is a defect in it's manufacture.I will never buy from them again.The reviews on SCS on social media says it all.”

Helpful Report

Posted 2 weeks ago

“Was told delivery was going to be mid-December, came 4 weeks early, too soon for us. Got email at 5pm, the day before delivery advising sofa coming next day between 7am and 11am, very little time to prepare. Delivery drivers dropped couch and proceeded to flip it to my front door. I had to advise them the best way to bring it into house as they were struggling so bsd and caused a lit of damage to my property. Corner sofa is too big for room as its 20cm longer than advertised. Apparently, this is probably within manufacturing tolerances?? 20cm is a massive size difference when you are meaxuring furniture to fit in a room accurately. In response to Lindseys comments below, I do not want to have to get quotes to completely redecorate my hall and livingroom I asked for a small compensation payment and was told no. In fact they had the cheek to tell me off for calling it a compensation claim as apparently them compensating me for the damage they caused should be called a "gesture of goodwill" on their part....I dont know how that makes sense in anyone's world? They did eventually replace the sofa with the correct one but not before cancelling the original delivery. I only found out when I phoned them. Apparently I am also not entitled to compensation for taking an unnecessary day off work...really poor customer service.”

Helpful Report

Posted 3 weeks ago

“Terrible stay away! They brought me the wrong colour of the sofa and i have been chasing up for 6 months all the time they say they will chase this and then do nothing. I an desperate at this point”

Helpful Report

Posted 1 month ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Helpful Report

Posted 1 month ago

“Purchased a sofa at the end of 2025 and have just reported sagging and dipping of the material on one of the cushions. Their after sales service is extremely poor and due to the fact that we keep throws over the sofa (we have a small dog) they stated that we didn’t follow the daily care guidelines of plumping cushions daily. The email ended with ‘please be advised this is our final response’. The material is definitely faulty and the sofa probably won’t last more than the next 2-3 years which is crushing when you’ve saved and then paid out an enormous amount of money. Dreadful service, unhelpful and definitely wish I had read some of these reviews before purchase.”

Helpful Report

Posted 1 month ago

“Received my new suite today .two young men fitted it. Very polite and credit to your company many thanks”

Helpful Report

Posted 1 month ago

“Poorly structured sofa Damages Cost £££££ Poor customer service Faults not rectified after months still.”

Helpful Report

Posted 1 month ago

“I’m extremely disappointed with my experience with SCS Sofas. I ordered a sofa in January 2026 and didn’t receive it until April 2026, which was already a long wait. I was really excited when it finally arrived, especially considering how much I had paid for it. However, within a day of delivery, several issues became obvious. The sofa was squeaking, the backboard wood was cracked, and there was excess fabric that kept crinkling whenever you sat down. It felt like very poor quality for something so expensive. I had also taken out insurance with a repair company so that if anything went wrong, it could be fixed. They did come out to inspect the sofa, but I was then told that the issues were unfixable. That was incredibly frustrating and not what I expected when I paid extra for cover. In the end, I had no choice but to return the sofa and request a full refund. Overall, this has been a very upsetting and disappointing experience, and I wouldn’t recommend based on the quality and the lack of a proper solution. Since they have been overtaken, I feel there customer service has deteriorated. H.T”

Helpful Report

Posted 2 months ago

“Stay far away from SCS; their customer service team are rude and said I would not be able to cancel. I had five different delivery dates. I would not recommend them. Stay far away.”

Helpful Report

Posted 2 months ago

“Shocking company to deal with. Sales person was lovely but she ordered the wrong sofa, in store she read the order back to us and we signed it. 3 months later a static sofa arrives instead of the recliner we had requested. Their response....buyer beware you signed the order, it's your fault. Subsequently we discovered a Facebook page with a whole raft of similar instances and worse. I would advise everybody not to deal with this company, go look at the Facebook page, talk to citizens advice, this company are well known to them.”

Helpful Report

Posted 3 months ago

“1 star is being too generous but I couldn't go any lower! We were assured by the salesman that the sofa we ordered would fit through a normal front door, no problem. When the delivery team arrived they said straight away that this is a common issue for them and it won't fit - obviously we weren't the first ones to be caught out. This was frustrating but what was more frustrating was the exceptionally rude staff in the store who refused to accept that they may have something to do with this issue. They repeatedly told me in a very dismissive way that it was all my own fault and I would need to pay to get the glass removed from our window to get it in. We did this and when I called back to rearrange delivery, I was met again by a very rude and arrogant response of it being my fault. And the delivery slots were all taken so it would be another week. I asked if I could collect from the warehouse myself and was told this was absolutely not an option. There was no hint of sympathy or even suggestion of a solution, it was all on me to work out time off work and glaziers again to remove the window for a second time. All at my own cost which I have disputed numerous times to the email address I have been given, but had absolutely no response. SCS are ok at making the sale - but in my experience the moment you pay, you are worthless and they're looking for the next customer. I can't remember the last time I was spoken to in such a rude manner and the staff in store should be ashamed of themselves.”

Helpful Report

Posted 4 months ago

“If I could give this company zero stars, I would. I strongly advise against ordering anything from them. From start to finish, the experience was extremely disappointing. They misled me about the delivery date and entered the wrong colour code for my sofa, despite the fact that I had clearly provided a screenshot of the exact colour I wanted. I only discovered the mistake when I went to collect a sample of the fabric. When I raised the issue, they showed no interest in resolving it. Instead, they repeatedly referred to the contract and avoided taking responsibility. They also continued to claim that the staff member responsible was never in the store and promised callbacks that never happened. The contract included their internal colour code, which they somehow expected me to understand, even though I had clearly specified my choice. I took every possible step to ensure everything was correct, yet their mistake was somehow shifted onto me. This company seems more concerned with making a sale than providing proper customer service or taking accountability when things go wrong. I would not recommend them to anyone.”

Helpful Report

Posted 4 months ago

“Would have given minus 5 if it allowed. Totally disgusted with this company, complaint handled badly , 6 emails to various people at scs.com not 1 single reply. 7 phone calls to a robot.”

Helpful Report

Posted 4 months ago

“We ordered our suite in September 24 expecting a short delay. We received a delivery in March 25, but one of the chairs was badly damaged. All the time trying to find what was happening was impossible; emails unanswered, call queue times unbearable. When finally getting through, getting no answers, just a promise to keep in touch. After receiving a chair that did not match the whole suite was eventually replaced. The new suite is what we ordered but the static is terrible, giving the impression of a cheap quality. SCS say they care about customer service, but think £100 compensation is sufficient for a 14 month delay and the hassle caused. We definitely would not have ordered from SCS had we known what the service would be like. Appalling!”

Helpful Report

Posted 5 months ago

“If I could give a "zero" I would. A year has past since my original complaint and I am no further along with having my leater sofa repaired/replaced. Our supposed "leather" sofa started falling appart just short of a year of having had it delivered - turns out much of the sofa is not leather at all, which is disgusting in itself. Its now in absolute tatters, with the plastic "leather" coating hanging off at the corners of all the seat cushions. The company do their very best to evade complaints. My husband has sat on hold for whole days at a time without the phone call being taken. The only way to have a chance of speaking to someone is if you request a call back, which sometimes they will do and sometimes they wont. Theres no direct extension you can follow to speak to whoever you spoke to last, so every time you go back to square one. Theres no option for communication via email - which absolutely would be my preference, as I work in surgery and can't answer my phone most of the time. After battling to raise the complaint last year, eventually it was scheduled that someone would come out and examine the fault and write a report. The guy came in early june (an independent contractor), and told my husband straight that the sofa upholstery was not fit for purpose and that he has to deal with a lot of this sort of thing. We were told to await contact from SCS pending his report. It then took a further 2 months for SCS to call back. Typically, I was in a store with no phone reception at the time of the call, so was just left a message asking if we still wanted to proceed with the complaint? No further attempts were made to contact us thereafter. So, yes, we called back, we sat on hold we requested calls back, but that was months ago now and they have never attempted to call us back again. I have really gotten completely worn down with the whole sorry episode, to the point that I've struggled to find the motivation in the last few months to take up the fight again - you know your efforts will be futile, and you will end up more frustrated. But its clear to me that this is a tactic that SCS actively use and encourage: try to make it so difficult for people to contact you, that eventually they'll just give up trying! Its a war of attrition, that I imagine they frequently win.”

Helpful Report

Posted 5 months ago

“Sofa is not fit for purpose. 3 months old saggy cushions part of recliner is like a rocking chair broken lumber heat made in Italy that’s a joke Won’t even let me put pictures on here been offered a repair 12 week wait what a joke it won’t even solve problem how did this sofa pass quality control. Old sofa was in better condition and more comfy. Definitely not like the one in the show room. Take your money do really don’t care don’t waste your money look else where”

Helpful Report

Posted 6 months ago

“Had a 3 seater sofa and armchair delivered on 29th July 2025, complained about excessive creasing in both on August 1st 2025, technician from Emmiera visited my home and stated a manufacturing fault, placed a dacrow wrap inside the chair, within an hour of him leaving the problem was back even though the chair was not sat on. Another technician visited the 12th September 2025 stating no fault and dressing has not been carried out correctly. Took case to Ombudsman who agreed with second technicians report. Requested copies of the report which was full of discrepancies. Have now reapplied to Ombudsman explaining the report from Emmiera is wrong. It is now January 2026, my furniture looks 3 years old not 6 months old. Steer clear from this Company, check all the complaints forums before you part with your money. THEY ARE A DISGRACE!!!”

Helpful Report

Posted 6 months ago

“Be very careful with SCS — poor after-sales attitude when things go wrong! This is not our first sofa from SCS, but this time everything went badly. In November, we urgently needed a replacement sofa and went to the Norwich store. The store manager showed us some stock that was new but ex-display, which we could take immediately. The sofa size was perfect for our tight room, and with a discount it cost just under £1,490. Delivery would have been another £300, but we were told head office does not allow the use of local carriers, so the manager suggested we hire a van — which we did. When we arrived to collect the sofa, we noticed damage — a tear in the leather. We asked for a further discount, but the manager refused, saying the reduction already accounted for this. Reluctantly, we accepted, as the damage was on the back and we had a trailer ready. We managed to get the sofa home, where it fit perfectly. In the following days, I had an allergic reaction, and my wife realized it must be the sofa. Looking between the cushions, we found white cat fur. I have asthma, so this explained the reaction. We contacted SCS and spoke to a helpful lady, Lesley, at the end of November. She was adamant that SCS would never sell a second-hand sofa as new and promised to resolve the issue after speaking to her manager. We agreed to get the sofa professionally cleaned so we could use it. However, time passed with no updates. When we contacted SCS again, we were told they were “investigating” the cat fur and other personal effects, and that Lesley had been off work. Eventually, we were told we could return the sofa at our cost and receive a refund — plus a “small gesture of goodwill” that would not cover our expenses, leaving us temporarily without a sofa. I asked to speak to a manager and was told this was impossible. I could only call the Norwich store manager, who insisted the sofa was new and had been in the showroom. Complaining further seemed pointless — they were unapologetic and dismissive, even when I threatened to escalate to the CEO or post online reviews. I wrote to Kevin Royal, SCS MD, on 2nd December — again, no meaningful response. On 8th January, Jamie from SCS contacted me. The after-sales team was confused, unhelpful, and again insisted we could either return the sofa at our expense and select another one, or have it collected for a refund. They refused to cover cleaning or transport, stating it was “SCS management’s decision.” Their attitude was clear: the sofa was ex-display, they had no idea how cat fur and other personal effects got into it, and it was not their problem. Despite SCS claiming they never sell second-hand sofas as new, we were sold an ex-display sofa that clearly had prior use. We consider this a misrepresentation and are now consulting consumer rights experts, including Martin Lewis, to see if this was lawful. Bottom line: SCS may appear professional in-store, but if anything goes wrong, their attitude is dismissive, unhelpful, and indifferent to customer concerns. Be very cautious before purchasing.”

Helpful Report

Posted 6 months ago

“My seats lost all their firmness within weeks. Other issues include cushions and backs that don't line up. Misaligned stitching everywhere. Looks really old and worn after just a few months. Had an inspector sent out but said that SCS consider it to be acceptable quality. Don't buy from them”

Helpful Report

Posted 6 months ago

SCS is rated 1.5 based on 1,916 reviews